Privacy Policy

1. About Us

Nattys Fencing and Landscaping

(“we”, “us” or “our”), respects your privacy.

This policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or engage our fencing and landscaping services.

2. Information We Collect

Depending on how you interact with us, we may collect:

Your name, phone number and email address.

Your property address and project location.

Information about your fencing, gates or landscaping requirements.

Photographs, measurements and other details you provide about your property.

Quotes, invoices, payment records and communications relating to your project.

Technical website information, such as your IP address, browser type and pages visited, where collected by our website services.

Please avoid sending sensitive personal information that is not needed for your enquiry or project.

3. How We Collect Information

We collect information when you:

Contact us by phone, text, email or social media.

Submit a website enquiry or request a quote.

Provide photographs, measurements or project details.

Engage our services or make a payment.

We may also receive relevant information from someone authorised to act on your behalf or from service providers involved in your project.

If you provide another person’s information, please ensure you have their permission.

4. Why We Use Your Information

We use personal information to:

Respond to enquiries and prepare quotes.

Assess, organise and complete your project.

Communicate about appointments, materials, scheduling and project changes.

Issue invoices and manage payments.

Provide aftercare and respond to questions or complaints.

Maintain business records and meet legal obligations.

Operate, protect and improve our website and business systems.

If you do not provide information needed for a quote or project, we may be unable to provide the requested service.

5. Marketing Communications

We may send promotional messages where you have consented or where otherwise permitted by law.

You can opt out at any time by using an unsubscribe option, replying to a message or contacting us.

Opting out of marketing does not stop necessary communications about an enquiry, booking, payment or current project.

6. When We Share Information

We may share information where reasonably necessary with:

Contractors, suppliers and tradespeople involved in your project.

Website, hosting, customer-management and communication service providers.

Payment processors, accountants, insurers and professional advisers.

Government agencies or other parties where required or authorised by law.

We aim to share only information relevant to the purpose. We do not sell your personal information.

7. Website Forms & Business Systems

Information submitted through our website may be stored and processed through third-party website and customer-management systems, including HighLevel/LeadConnector where used.

These providers assist with functions such as enquiry management, communications and website hosting.

Our use of these services does not authorise unrelated use of your information.

8. Cookies & Website Tracking

Our website and its service providers may use cookies or similar technologies to support website functions and understand how visitors use the site.

If analytics or advertising tools are enabled, they may collect information about your device and activity on our website. We will seek consent where required by applicable law.

You can manage cookies through your browser settings. Disabling some cookies may affect website functionality.

9. Overseas Processing

Some technology providers may store or process information outside Australia, including in the United States.

The locations involved depend on the providers and services we use. You can contact us for further information.

Where applicable, we take reasonable steps to meet our obligations concerning overseas disclosure and the protection of personal information.

10. Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.

These steps may include access controls, password protection and limiting access to people who need the information for their work.

No online system is completely secure. Please contact us if you believe your information has been compromised.

11. How Long We Keep Information

We retain personal information for as long as reasonably needed for the purposes described in this policy, including project administration, warranties, accounting and legal requirements.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to applicable recordkeeping obligations.

12. Property Photographs

Photographs you provide may be used to assess, quote and carry out your project.

We will seek your permission before using identifiable property or project photographs for marketing. We will not publish your name, address or other identifying details without appropriate permission.

13. Access & Correction

You can contact us to request access to personal information we hold about you or ask us to correct inaccurate information.

We may need to verify your identity before responding. If access or correction cannot be provided, we will explain why, subject to applicable law.

14. External Websites

Our website may link to social media platforms or other third-party websites.

Their handling of personal information is governed by their own privacy policies. Please review those policies when using their services.

15. Privacy Questions & Complaints

If you have a privacy question or complaint, please contact us using the details below.

Tell us what happened and how you would like us to resolve it. We will acknowledge your complaint and aim to respond within 30 days. If more time is needed, we will explain why.

16. Updates to This Policy

We may update this policy as our services, systems or legal obligations change.

The current version will be published on this page with its updated date.

Contact Us

Nattys Fencing and Landscaping
Phone: 0473 397 763
Website: nattysfencingandlandscaping.com.au