Terms & Conditions

1. About These Terms

This website is operated by Nattys Fencing and Landscaping.

(“we”, “us” or “our”).

These terms explain the use of our website and provide general information about engaging our fencing, gate and landscaping services.

Project-specific terms must be provided and agreed before work begins. These website terms do not replace a written quote, signed contract or any requirements imposed by law.

2. Website Information

The information on this website is general in nature. Service availability, suitable materials, designs and installation requirements depend on your property and the scope of your project.

We aim to keep our website accurate and current. Please confirm important details directly with us before making decisions or arranging work.

Images may include illustrative, supplier or digitally generated images. They should not be taken as examples of our completed projects unless expressly identified as such.

3. Enquiries & Quotes

Submitting an enquiry or requesting a quote does not commit you to proceeding with a project.

Quotes will specify the proposed scope of work, pricing, inclusions, exclusions and any relevant conditions. Any quote expiry date will be stated in the quote.

Estimates based on photographs, approximate measurements or preliminary information may require confirmation following a site assessment.

Prices will state whether GST is included, where applicable.

4. Agreeing to Work

Before work begins, we will confirm the agreed scope, materials, price and relevant project conditions in writing.

Where a formal building contract or other documentation is required by law, this must be completed before work proceeds.

Additional work, including removal of existing fencing, disposal, excavation, landscaping or site preparation, is included only where stated in the agreed scope.

5. Deposits & Payments

Any deposit, progress payments and final payment requirements will be set out in your written quote or contract.

Deposits and payment arrangements must comply with applicable legal requirements. These website terms do not impose a separate deposit amount or payment schedule.

Please contact us promptly if you believe an invoice is incorrect.

6. Changes to Your Project

If you request changes to the agreed work, we will discuss any impact on pricing, materials and timing.

Variations must be documented and agreed in accordance with the contract and applicable law before the changed work proceeds.

If unexpected site conditions are discovered, we will discuss the issue and any proposed changes with you rather than automatically adding charges.

7. Property Access & Site Information

Please provide accurate information about the property and disclose known access restrictions, underground services, hazards or other conditions that may affect the work.

Safe access arrangements, including keeping children and pets away from work areas, will be discussed before work begins.

We remain responsible for taking reasonable care, carrying out appropriate checks and meeting our safety and legal obligations.

8. Boundaries, Approvals & Neighbour Agreements

Before installation, the project’s requirements for property boundaries, neighbour consent, council approvals, engineering or other permissions must be identified.

Responsibility for obtaining these will be agreed in writing. We will not proceed with work that requires an approval until the necessary approval is in place.

A fence’s existing position does not necessarily establish the legal property boundary. A survey may be required where the boundary is uncertain.

9. Scheduling & Delays

Proposed start and completion dates will be communicated as part of your project arrangements.

Weather, material availability, site conditions and approval delays may affect scheduling. If a delay occurs, we will communicate with you and discuss its effect on the project.

Nothing in this section removes your rights under an agreed contract or applicable law.

10. Materials & Landscaping Care

Timber, plants, turf and other natural materials may vary in colour, texture, grain and appearance.

We will discuss material choices and provide relevant care instructions where appropriate. New turf and plants may require regular watering and ongoing maintenance to establish successfully.

Natural variation and maintenance requirements do not remove your rights where goods or services are defective, unsuitable or do not meet the agreed description.

11. Cancellations & Refunds

If you wish to cancel or postpone a project, please contact us as soon as possible.

Any cancellation arrangements will be assessed under the agreed contract and applicable law, including any cooling-off rights.

We do not apply a blanket “no refunds” policy. Any proposed cancellation charge must have a lawful basis, be reasonable and be explained to you. Deposits are not automatically forfeited.

12. Consumer Rights & Warranties

Our goods and services come with rights and guarantees under the Australian Consumer Law and, where applicable, NSW statutory building warranties.

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded.

Manufacturer warranties are additional to your statutory rights and do not replace our obligations.

If you have a concern about materials or workmanship, please contact us so we can assess it and discuss the appropriate remedy.

13. Website Content & External Links

Website content belonging to us must not be reproduced for commercial purposes without permission. Third-party content remains the property of its respective owner.

Our website may link to external websites. These websites are operated independently and have their own terms and privacy practices.

14. Privacy & Project Photographs

Please refer to our Privacy Policy for information about how we handle personal information.

Any use of identifiable project photographs for marketing will be discussed with you and permission obtained where required. Agreeing to a quote does not, by itself, give permission to publish your personal details or identifiable property photographs.

15. Questions & Complaints

If you have a question or concern, please contact us and provide details of the issue. We will work with you to seek a fair resolution.

Nothing in these terms prevents you from seeking assistance from NSW Fair Trading, a tribunal, a court or another appropriate authority.

16. Changes to These Terms

We may update these website terms from time to time. The current version will be published on this page.

An update to these terms does not retrospectively change an existing project contract.

17. Governing Law

These terms are governed by the laws of New South Wales and applicable Commonwealth laws, without limiting any mandatory consumer protections.

Contact Us

Nattys Fencing and Landscaping
Phone: 0473 397 763
Website: nattysfencingandlandscaping.com.au